Terms of service
OVERVIEW
This website is operated by Iluumi IN and Aura. Throughout the site, the terms “Iluumi,” “Aura,” “we,” “us,” and “our” refer to Iluumi IN and Aura.
Iluumi IN and Aura provide this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service, including those additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content.
If you do not agree to these terms, please do not place an order or use our website.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. Your continued use of the website after changes are posted constitutes acceptance of any modifications.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services to you.
SECTION 1 – PRODUCT BRANDING & AUTHENTICITY
• All Iluumi IPL Hair Removal Handsets are now officially branded as Aura IPL Hair Removal Handsets due to regulatory updates.
• The device technology, quality, and effectiveness remain identical.
• Customers can verify authenticity using the QR code included in the package, which links to our official website.
• The branding update does not affect the product’s performance, warranty, or return eligibility.
• By purchasing from our website, you acknowledge and agree to these branding modifications.
SECTION 2 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are:
• At least the age of majority in your country, or
• Have obtained consent from a legal guardian for your minor dependents to use this site.
You may not use our products for:
• Illegal or unauthorized purposes
• Violating intellectual property laws in your jurisdiction
A breach or violation of these Terms may result in the immediate termination of your access to our services.
SECTION 3 – LIMITATION OF LIABILITY
By using this website, you explicitly acknowledge and agree that:
• We are not responsible for any misunderstandings regarding branding updates.
• We are not liable for damages, losses, or disputes arising from customer dissatisfaction based on branding modifications.
• You agree not to hold Iluumi IN, Aura, or any affiliated entity legally responsible for differences in product labeling, branding, or packaging.
SECTION 4 – RETURN & REFUND POLICY
By purchasing from our website, you agree to our return and refund policies:
1. Eligible Products for Return:
• Only Aura IPL Hair Removal Handsets (formerly Iluumi) are eligible under our 90-day return policy.
• Body care products and accessories are final sale and non-refundable.
2. Return Conditions:
Customers must provide:
• Proof of purchase (invoice/receipt).
• Photographs and/or videos demonstrating the issue.
• The product in original packaging with all accessories included.
3. Return Shipping Responsibility:
• Customers are responsible for return shipping costs unless the item received is physically damaged upon delivery.
• If we arrange the return, shipping charges will be deducted from the refund.
4. Refund Processing:
• Refunds will be processed within 7-14 business days after inspection.
• Transaction fees, restocking fees, and deductions for missing components may apply.
SECTION 5 – INTELLECTUAL PROPERTY & BRAND RIGHTS
• All content on this website (text, images, designs, trademarks) belongs to Iluumi IN and Aura.
• We are not affiliated with any third-party brand, including Iluumi Australia.
• Any claims, disputes, or concerns related to branding should be directed to our official support team before initiating external complaints.
SECTION 6 – DISCLAIMER OF WARRANTIES
• Our products and services are provided “as is” without warranties of any kind, whether express or implied.
• We do not guarantee that product descriptions, images, or specifications will meet customer expectations.
• By purchasing, you acknowledge that product results may vary from person to person.
SECTION 7 – DISPUTE RESOLUTION & GOVERNING LAW
Jurisdiction:
• All disputes, claims, or legal matters shall be exclusively governed by Indian law and handled within Indian courts.
• Customers waive the right to bring legal action in any jurisdiction outside India.
Resolution Process:
• Customers must first contact our support team for dispute resolution before filing legal complaints.
SECTION 8 – THIRD-PARTY LIABILITY WAIVER
• We are not responsible for any third-party payment processors, shipping providers, or external platforms handling orders or payments.
• Customers must contact third-party service providers directly for any payment disputes, delivery issues, or chargebacks.
SECTION 9 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Iluumi IN, Aura, and its affiliates from any claims, legal fees, damages, or lawsuits arising from:
• Misuse of our products
• Unauthorized modifications to the device
• False claims regarding branding
• Third-party legal disputes
SECTION 10 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
support@iluumi.in